About Us

Darwin’s Premier Commercial Refrigeration & Electrical Specialists

Our Service Delivery Formula….

We are a family owned and operated business, which is run by Ken Timms & Jarrod Burns. We are Electricians & Refrigeration Mechanics (dual-trades) within the one business – which is a huge time & hassle saver for many of our customers!

We pride ourselves for providing a reliable and quality service. Our formula to achieve this is good communication + cleanliness + quality products & tradesmen = clients trust & satisfaction (Our 5-Star promise……. see below). The 30 + years in business we have mainly operated on word of mouth and repeat business.

Good Communication & Service Delivery

How It Works……..

Step 1 – Contact us via phone, online or email. Give brief description of the goals wanting to achieve or issues you are experiencing. We book in with you a licensed tradesman to attend to achieve your desired goals & notify of any costs where possible based on the details you describe.

Step 2 – Received a confirmation email / SMS. Shortly after contact, a booking confirmation with any handy tips to help assist prepare to fasttrack the job (if applicable).

Step 3 – Onsite Visit. We will call / SMS approximately 30 minutes before attending on the day of the booking so you do not have to wait around unnecessary for a tradesman to attend. Once onsite we will discuss and reconfirm task details, then inspect, fault-find / repair / install / repair / quote / give professional recommendations.

Step 4 – Visit Completion Update. By the end of the day a SMS / verbal update is provided to the job contact. Any invoicing or quote will be issued via email where applicable.

Step 5 – Rate Our Service. After a completed job an automated SMS / email is sent requesting to rate our service. We utilise this on the off chance you are not completely satisfied, we go back to fix and make any necessary adjustments – so the end goal you are always satisfied! Majority of customers after a couple jobs request the automated SMS / Email to be turned off as they have faith in our high level of service delivery.

Step 6 – Repeat Steps 1 to 5.

Award Winning Experience

Our 5 Star Promise

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Communication

We keep in contact with you thru the progression of the job. We provide a courtesy SMS 1/2 hr before arrival. If we are held up we will contact you before our appointment. Giving you freedom in your day so you are not waiting around for a tradesmen.

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Trustworthy

We are experienced qualified tradesmen, with insurances & police checks.

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Cleanliness

We wear boot covers when inside if needed & clean up after ourselves leaving your place clean!

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Quality

We provide only known reliable products & a lifetime labour guarantee for our work. Quality guaranteed!

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Satisfaction

We follow up & love feedback to make sure you are 100% happy with the job.

24 Hour Emergency Services

When you power issues or refrigeration system issues we these items need to be fixed ASAP or that some systems can not be turned off during business hours. That why we are here to help day or night – service when you need it 24x7!